Privacy Policy

We promise not to sell your name or any other information about our customers. We respect your privacy.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY 

THIS SITE IS PROVIDED BY BIGDOG-BOUTIQUE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR  SOLE RISK. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BIGDOG-BOUTIQUE.COM WILL  NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE,  INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. 

Limitation of Liability

BigDog-Boutique.com shall  not be liable for any special or consequential damages that result from the use  of, or the inability to use, the materials on this site or the performance of  the products, even if BigDog-Boutique.com has been advised of the possibility of such damages. Applicable  law may not allow the
limitation of exclusion of liability or incidental or  consequential damages, so the above limitation or exclusion may not apply to  you.

Shipping
Orders ship within 3-5 days unless otherwise indicated.

 
Exchanges

Returns are accepted as exchanges only.

Handmade or custom items are not refundable unless damaged in shipping There are no returns or exchanges on shoes, socks or boots.

For an exchange, we must be contacted first within 3 days of receiving your item.
 If an exchange is requested we must receive the item from you within 7 days from the day you received your item.
Do not take it upon yourself to send the item(s) back, or you will void any and all return / exchange rights.

NOTE: Item(s) must  be in NEW, UNUSED CONDITION. ALL PET CLOTHING ITEM, IT MUST BE COMPLETELY FREE OF ANY PET HAIR. If it is otherwise we will not process the  return. If we find that the item or items are not re-salable, we can ship them  back to you at your cost.

Exchanges: If for any reason you are displeased with your purchase from Big Dog-Boutique.com, simply return the item(s)  to us unused within 7 days after receipt for an exchange only.  Remember to contact us first for approval.

Exchanged items must be of equal or greater value of your original order. If your exchange item costs more, we will adjust the costs accordingly. Shipping fees will be charged to ship the new item.

NOTE: Exchanges will be assessed a 15% restocking fee. Shipping charges are  not refundable. In the rare instance of a manufacturer defect, a full refund will be issued.

Exchange Exception: Sorry we cannot accept exchanges on custom or handmade dog clothing of any kind, or boots, shoes, socks, swimwear, panties or belly bands.

Please be advised: All returned merchandise must be in original condition Any sale,  personalized, custom,  orders will not be accepted for exchange unless  otherwise specified.

For exchanges, we suggest the package is sent with insurance and delivery confirmation for tracking purposes. All  shipping fees are the responsibility of
the customer.

Be sure to read our policies above  thoroughly.

Please contact customer service by email. Contact Us