We promise not to sell your name or any other information about our customers. We respect your privacy.

Shipping

Thank you for shopping Big Dog-Boutique.  We ship in stock items within 48 hours.

STANDARD SHIPPING CHARGE:
Shipping rates are for ground transportation of your order and are based on your merchandise total. Please refer to the chart below for the standard charges. Charges may change.
 

Domestic Shipping Charges                                                                         Order Value Standard (Ground) Shipping Charge:

From(USD)	To(USD)	Rate(USD)
0.01	30.00	8.95
30.01	50.00	10.95
50.01	70.00	13.95
70.01	100.00	17.95
100.01	and up	22.95

Canada International Shipping Charges USD Only                                  Adjustments may be made in way of a refund after payment has been made  
Orders up to $39.99 $23.95
$40.00-$59.99 $27.95
$60.00-$79.00 $31.95
$79.01-$99.99 $37.95
$100.00 and up $45.95

UK International Shipping Charges USD Only                                         Adjustments may be made in way of a refund after payment has been made                                                                                                          Orders up to $23.99 $22.95
$24.00-$50.99 $29.95
$51.00 and up $37.00

Returns / Exchanges

Handmade or custom items are not refundable unless damaged in shipping

There are no returns or exchanges on shoes, socks or boots.

For refunds or exchanges, we MUST be contacted first! Do not take it upon yourself to send the item(s) back, or you will void any and all return / exchange rights.

Returns / Exchanges: If for any reason you are displeased with your purchase from Big Dog-Boutique. , simply return the item(s) to us unused within 30 days after receipt for an exchange or store credit. Remember to contact us first for approval.

NOTE: All refund and exchanges will be assessed a 20% restocking fee. Shipping charges are not refundable.

Exchange Exception: Sorry we cannot accept returns / exchanges on custom dog clothing of any kind.

All store credits will expire one year from the issue date. Please keep in mind that we do not refund shipping charges. Our apologies, but we do not accept COD returns. All refund requests will be assessed a 20% restocking fee.


Please be advised:
All returned merchandise must be in original condition.
Any sale, personalized, custom,  orders will not be accepted for return or exchange unless otherwise specified.

For returns or exchanges, we suggest the package is sent with insurance and delivery confirmation for tracking purposes. All shipping fees are the responsibility of the customer.

NOTE: Item(s) must be in NEW, UNUSED CONDITION.
IF YOU ARE EXCHANGING A PET CLOTHING ITEM, IT MUST BE
COMPLETELY FREE OF ANY PET HAIR. If it is otherwise we will not process the exchange. If we find that the item or items are not re-salable, we can ship them back to you at your cost.


Be sure to read our policies above thoroughly.


Please contact customer service at 1-917 364-6593 or Contact Us by email.