We promise not
to sell your name or any other information
about our customers. We respect your
privacy.
DISCLAIMER OF WARRANTIES
AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY
BIGDOG-BOUTIQUE.COM MAKES NO REPRESENTATIONS
OR WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, AS TO THE OPERATION OF THIS SITE OR
THE INFORMATION, CONTENT, MATERIALS, OR
PRODUCTS INCLUDED ON THIS SITE. YOU
EXPRESSLY AGREE THAT YOUR USE OF THIS SITE
IS AT YOUR SOLE RISK.
TO THE FULL EXTENT
PERMISSIBLE BY APPLICABLE LAW,
BIGDOG-BOUTIQUE.COM WILL NOT BE LIABLE FOR
ANY DAMAGES OF ANY KIND ARISING FROM THE USE
OF THIS SITE, INCLUDING, BUT NOT LIMITED TO
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND
CONSEQUENTIAL DAMAGES.
Limitation of
Liability
BigDog-Boutique.com
shall not be liable for any
special or consequential damages that result
from the use of, or the inability to use,
the materials on this site or the
performance of the products, even if
BigDog-Boutique.com
has been advised of the possibility
of such damages. Applicable law may not
allow the limitation of exclusion of
liability or incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
Shipping
Thank you for shopping Big Dog-Boutique. We ship in stock items
within 48 hours.
STANDARD SHIPPING CHARGE:
Shipping rates are for ground transportation
of your order and are based on your
merchandise total. Please refer to the chart
below for the standard charges. Charges may
change.
Domestic Shipping Charges Order Value Standard (Ground) Shipping
Charge:
Canada International Shipping Charges USD
Only
Adjustments may be made in way of a refund
after payment has been made
Orders up to $39.99 $23.95
$40.00-$59.99 $27.95
$60.00-$79.00 $31.95
$79.01-$99.99 $37.95
$100.00 and up $45.95
UK International Shipping Charges USD
Only Adjustments may be made in way of a refund
after payment has been made
Orders up to $23.99 $22.95
$24.00-$50.99 $29.95
$51.00 and up $37.00
Returns / Exchanges
Handmade or custom items
are not refundable unless damaged in
shipping
There are no returns or
exchanges on shoes, socks or boots.
For refunds or exchanges, we
MUST be contacted first! Do not take it upon
yourself to send the item(s) back, or you
will void any and all return / exchange
rights.
Returns / Exchanges: If for any reason you
are displeased with your purchase from Big
Dog-Boutique. , simply return
the item(s) to us unused within 30 days
after receipt for an exchange or store
credit. Remember to contact us first for
approval.
NOTE: All refund
and exchanges will be assessed a
20% restocking fee. Shipping charges are not
refundable.
Exchange Exception: Sorry we cannot accept
returns / exchanges on custom dog clothing
of any kind.
All store credits will expire one year from
the issue date. Please keep in mind that we
do not refund shipping charges. Our
apologies, but we do not accept COD returns.
All refund requests will be assessed a 20%
restocking fee.
Please be advised:
All returned merchandise must be in original
condition.
Any sale, personalized, custom, orders will not be accepted for
return or exchange unless otherwise
specified.
For returns or exchanges, we suggest the
package is sent with insurance and delivery
confirmation for tracking purposes. All
shipping fees are the responsibility of the
customer.
NOTE: Item(s) must be in NEW, UNUSED
CONDITION.
ALL PET CLOTHING ITEM,
IT MUST BE
COMPLETELY FREE OF ANY PET HAIR. If it is
otherwise we will not process the return.
If we find that the item or items are not
re-salable, we can ship them back to you at
your cost.
Be sure to read our policies above
thoroughly.
Please contact customer service at 1-917
364-6593 or
Contact Us
by email.
